Product Overview
One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.
Subjects covered include:
The Importance of Effective Communication at Work • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals • Barriers to Communication • Principles and Practices Relating to Confidentiality • Using Appropriate Communication Aids/Technologies • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR) • Understanding the Need to Record and Store Information Correctly (GDPR) • Summary
Standards
England
Care Certificate Standard 6
NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201
RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)
Wales
All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5
Scotland
The Health and Social Care Standards
Northern Ireland
NISCC's Induction Standards
